Executive Virtual Assistant
Order Management
Our Order Management Virtual Assistant (VA) ensures meticulous attention to every detail required for packaging and dispatching your customers’ orders efficiently. Timely and precise order fulfillment is crucial for ensuring utmost customer satisfaction.
What a Order Management Virtual Assistant Can Do For You
An order management virtual assistant (VA) can handle most of the tasks involved in making sure your customers get what they bought, including:
Your order fulfillment VA can compile orders and make sure there is an organized packing list. They can also create the shipping labels and help double-check that the correct packages go to the right customers.
Once the packaged orders get shipped, your customer fulfillment specialist can update the order to reflect the correct tracking number. They can also track the orders themselves to ensure that the orders go where they’re supposed to. Also, they can confirm receipt with the customers and ask for feedback.
Since your order fulfillment VA has a hand in order processing and packing, they can help your inventory manager by flagging items that are going low on stock or telling them about sudden demand surges. This way, you can minimize opportunity costs due to having out-of-stock products.
Your order fulfillment VA can handle returns or exchanges made by customers or even refunds if necessary. They can answer these kinds of queries, manage customer attitude and expectations, and make sure that any required order changes are handled smoothly. They can also deal with inquiries regarding delayed fulfillment and manage customer satisfaction around delays by being proactive in updates or offering packages or discounts for unhappy customers.
Schedule a Consultation
Schedule a call with us. We want to understand your needs and goals. We’re confident that an Executive Virtual Assistant is going to help your business.