Customer Service
We’d love to talk about how we can help you.
Supercharge Your Business Growth with Our 24/7 Customer Service & Support
From customer enquiries, to processing orders, to inventory management, our experienced team members have got you covered. We can run your entire ecommerce business on your behalf, or handle key functions, and we’ll treat your customers with the same love and care that you would.
What a Customer Service Virtual Assistant Can Do For You
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- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction
- Collect customer feedback via targeted surveys and other feedback initiatives
- Monitor feedback and reviews from customers on social media platforms and review sites
- Screen incoming calls & emails, manage calendars, run reports, update CRM
- Assist with customer training & education, issue resolution & prompt customer response
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required.
- Assist in maintaining internal schedule to keep customer service on track
- Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more
- Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder
- Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction
- Collect customer feedback via targeted surveys and other feedback initiatives
- Monitor feedback and reviews from customers on social media platforms and review sites
- Screen incoming calls & emails, manage calendars, run reports, update CRM
- Assist with customer training & education, issue resolution & prompt customer response
- Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more
- Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder
- Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required.
- Assist in maintaining internal schedule to keep customer service on track
Schedule a Consultation
Schedule a call with us. We want to understand your needs and goals. We’re confident that an Executive Virtual Assistant is going to help your business.